by Jason Drougas | Sep 13, 2024 | Uncategorized
When choosing a business phone system, you need to decide between traditional phone systems and Hosted/Cloud VoIP (Voice over Internet Protocol). Each has its advantages, so understanding their differences, features, costs, and capabilities is crucial. This guide will...
by Jason Drougas | Jul 11, 2024 | Uncategorized
In a significant move that has reverberated through the unified communications (UC) landscape, NEC Corporation has announced the closure of its on-premises UC operations outside of Japan. This strategic decision underscores a broader trend within the technology...
by Jason Drougas | Jun 7, 2024 | Uncategorized
The landscape of customer service is evolving rapidly, driven by advancements in contact center technology. As organizations strive to meet rising customer expectations and enhance service efficiency, several key trends are shaping the future of contact centers....
by Jason Drougas | May 30, 2024 | Uncategorized
In today’s fast-paced world, customer expectations are higher than ever. Companies are constantly seeking innovative ways to improve their service offerings, and one of the most transformative tools at their disposal is artificial intelligence (AI). AI is reshaping...