by Jason Drougas | Jul 25, 2025 | AI, Contact Center, Technology News
The contact center industry is in a retention crisis. Agent burnout has reached record levels in 2025, with some centers seeing annual turnover rates exceeding 50%. High stress, limited growth paths, and outdated technology are driving experienced agents out the...
by Jason Drougas | Jul 11, 2025 | AI, Technology News
As a technology advisor who partners closely with business leaders evaluating and implementing AI, Contact Center, and VoIP solutions, I’ve observed a rapid and transformative shift in the communication landscape. AI-powered voice tools have evolved from...
