by Jason Drougas | Jul 26, 2024 | Technology News
On July 19, 2024, the cybersecurity world experienced a significant jolt when a faulty update from CrowdStrike led to widespread system crashes across millions of Windows machines worldwide. This incident highlights the critical need for robust cybersecurity measures...
by Jason Drougas | Jul 11, 2024 | Uncategorized
In a significant move that has reverberated through the unified communications (UC) landscape, NEC Corporation has announced the closure of its on-premises UC operations outside of Japan. This strategic decision underscores a broader trend within the technology...
by Jason Drougas | Jun 7, 2024 | Uncategorized
The landscape of customer service is evolving rapidly, driven by advancements in contact center technology. As organizations strive to meet rising customer expectations and enhance service efficiency, several key trends are shaping the future of contact centers....
by Jason Drougas | May 30, 2024 | Uncategorized
In today’s fast-paced world, customer expectations are higher than ever. Companies are constantly seeking innovative ways to improve their service offerings, and one of the most transformative tools at their disposal is artificial intelligence (AI). AI is reshaping...
by Jason Drougas | May 21, 2024 | Technology News
Government agencies and enterprises alike are coming to the realization that MPLS is no longer the optimal choice for wide-area networks, and that marks a significant shift in the technology landscape. In 1999, when AT&T introduced multiprotocol label switching...
