Privacy Policy

At STC Technologies, we are committed to protecting your privacy and ensuring that your personal information is secure. This Privacy Policy outlines how we collect, use, and protect your data, particularly in compliance with the STIR/SHAKEN regulations for SMS text messaging, and other relevant privacy laws.

Information We Collect

In the course of providing our Voice over IP (VOIP) services, we may collect personal and identifiable information from you. This includes, but is not limited to:

• Your phone/mobile number
• Account information (e.g., name, email address, billing information)
• Text messaging opt-in and consent data (for customers who opt to receive SMS notifications)

How We Use Your Information

We use the information we collect to provide and improve our services, communicate with you regarding your account, and comply with applicable regulations, including the STIR/SHAKEN framework for SMS text messaging authentication and fraud prevention.

Text Messaging and Consent Data

We value your consent and will never share or sell your phone/mobile number for marketing or promotional purposes. The only exception to this is when you have opted into receiving SMS notifications, where your opt-in data will be used solely for the purpose of sending those messages to you.

Specifically:

• No phone/mobile number information will be shared with third parties or affiliates for marketing or promotional purposes.
• Text messaging originator opt-in data and consent information will not be shared with any third parties, except when required for purposes related to providing services or complying with legal obligations.

We will only share your information with third parties when necessary for service delivery or to meet legal obligations, such as complying with requests from law enforcement or regulatory authorities. We do not share your data for third-party marketing purposes under any circumstances.

How We Protect Your Information

We take security seriously. Your personal and account information is stored in secure systems, and we use a combination of physical, technical, and administrative safeguards to protect your data from unauthorized access, use, or disclosure.

Your Rights and Choices

You have the right to access, update, or delete your personal information by contacting our customer support team at complaince@stc-voip.com or at 312-867-9440. If you no longer wish to receive messages from us, you can opt out by replying “STOP” to any of our SMS messages.

Compliance with STIR/SHAKEN Regulations

We are fully compliant with the STIR/SHAKEN regulations, which are designed to improve call authentication and combat illegal robocalls. As part of this compliance, we may be required to validate and authenticate certain information associated with calls and SMS messages to prevent fraud. However, please rest assured that this process does not involve sharing your personal information with unauthorized third parties.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top of the policy will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights related to your personal information, please contact us at:

STC Technologies
159 N Sangamon, Suite 200
Chicago, IL 60607
312-867-9440
compliance@stc-voip.com