Maintenance and Support Programs

STC Technologies offers a comprehensive maintenance plan for NEC telephone/VOIP systems, however we can customize maintenance programs that meets all of your requirements. Listed below is the maintenance program we currently offer:

 

NEC System Maintenance Plan:

  1. STC would be fully responsible for the service and maintenance of your telephone system; replacement parts and labor are included at no additional charge.
  2. Additional training on the use of your system is available to your employees at no charge, throughout the maintenance period.
  3. 2 hr. response to major outages, 24 hours for minor outages.
  4. 24 hr, 7 days a week coverage for major outages including holidays.
  5. Travel time is included in this program.
  6. You will not be charged for on-site visits that are the result of a local carrier problem.
  7. Additional user guides available at no charge.
  8. Yearly preventative maintenance checks and system backups (backups taken off site).

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