Maintenance and Support Programs
STC Technologies offers a comprehensive maintenance plan for NEC telephone/VOIP systems, however we can customize maintenance programs that meets all of your requirements. Listed below is the maintenance program we currently offer:
NEC System Maintenance Plan:
- STC would be fully responsible for the service and maintenance of your telephone system; replacement parts and labor are included at no additional charge.
- Additional training on the use of your system is available to your employees at no charge, throughout the maintenance period.
- 2 hr. response to major outages, 24 hours for minor outages.
- 24 hr, 7 days a week coverage for major outages including holidays.
- Travel time is included in this program.
- You will not be charged for on-site visits that are the result of a local carrier problem.
- Additional user guides available at no charge.
- Yearly preventative maintenance checks and system backups (backups taken off site).